Warranty, Terms & Conditions

If you have a product that you wish to return that is not subject to a warranty claim, the following requirements must be met:

  • The product must have been purchased within the last 30 days
  • Original form of payment returned within 14 days, Store credit issued thereafter up to 30 days.
  • The product must be in its original packaging with all parts and documents included
  • The product must be in good working order

All returns are subject to a 20% re-stocking charge.

Returns of used, discontinued, damaged, unpackaged, or defaced products will not be accepted.

Non-stock and special order products are not eligible for return.

Reno Lighting Return Procedure

STEP 1

Customer required to fill RMA online or download and send the proper filled RMA to sales representative.

STEP 2

All provided information will be verified by sales representative, then send to accounting department.

STEP 3

Accounting department will issue an RMA number and send this authorized RMA to customer and warehouse.

STEP 4

Customer to return products along with an approved RMA. Warehouse staff will review and send the evaluation feedback to accounting department

STEP 5

Based on the evaluation, accounting department will issue the credit within 3 to 5 business days.

Reno LED Lighting Inc Limited Warranty Guidelines for Product Categories

Solid State LED Fixtures:

  • Vapour Tight Strip: 10 Year Warranty
  • Linear High Bays: 10 Year Warranty
  • Linear Strip: 10 Year Warranty
  • LED Canopy: 7 Year Warranty
  • UFO High Bays: 7 Year Warranty
  • LED Panels: 7 Year Warranty
  • Flood Light/Shoebox: 5 Year Warranty
  • Wall Packs: 5 Year Warranty
  • Area Lights 5 Year Warranty
  • Ceiling Globes 5 Year Warranty
  • Wall Sconces 5 Year Warranty
  • Sensors 5 Year Warranty

LED Lamps/Tubes:

  • LED T8 Direct Fit Type A 5 Year Warranty
  • LED T5 Direct Fit Type A 5 Year Warranty
  • LED T8 Bypass Type B 7 Year Warranty
  • LED T5 Bypass Type B 7 Year Warranty
  • HID Retrofit/Corn Lamps 5 Year Warranty
  • MR16/GU10 5 Year Warranty or 25,000 Hrs
  • Par Lamps 3 Year Warranty or 25,000 Hrs
  • A Lamps 3 Year Warranty or 25,000 Hrs
  • PL Lamps 3 Year Warranty or 25,000 Hrs
  • LED Filament Lamps 3 Year Warranty or 15,000 Hrs

Reno LED Lighting Inc guarantees that the product shall be free of defects and in good working order as stated in the warranty period listed above, commencing from the original purchase date.

Reno LED Lighting Inc will provide a Limited Warranty guarantee. This encompasses a complete repair of the components, or an equivalent replacement of the LED product within the warranty period, only if the following conditions are met:

  • Reno LED Lighting Inc Fixtures covered by this Limited Warranty shall be installed with a licensed electrician in accordance with the provided installation instructions as well as local and national codes and standards and utilized under normal operating conditions.
  • The LED product was installed in a facility, building, or exterior application where the fixture or lamp is operating less than 12hrs a day. If the fixture or lamp are operating for more than 12hrs a day then the warranty period will be reduced to the following rates:

10 Year Warranty will be reduced to 7 Year Warranty

7 Year Warranty will be reduced to 5 Year Warranty

For all MR16, GU10, Par Lamps, A Lamps, PL lamps- The warranty agreement will be reduced to 3 years or 25,000 hrs.

LED Filament Lamps- The warranty agreement will be reduced to 3 years or 15,000 hrs.

  • The LED product was installed in an environment not exceeding the regular operating temperature range it was designed for.

i.e.: An application in extreme environmental conditions (temperature, humidity, water exposure).

Also, dependant upon fixture type guidelines pertaining to an open or enclosed fixture approval.

  • For LED T8/T5 Type A (Direct Fit) lamps: To maintain warranty guidelines, ensure that all lamps are installed using a ballast listed on our ballast compatibility list. Using a ballast outside of the provided list will nullify all warranty.
  • LED T5 Type A lamps are not approved for completely enclosed or any vapour tight fixtures due to poor air circulation. Any lamps installed in this manner will nullify all warranty.
  • The painted finish of RENO LED Lighting Inc Products will be considered defective in material or workmanship only if there is substantial deterioration, in the form of metal separating, cracking, or peeling. The painted finish is not warranted against fading due to exposed sunlight or harsh weather conditions as products may naturally fade over time due to normal ageing.

RENO Labour Warranty:

  • Reno LED Lighting Inc at their discretion Will consider any labour warranty instances on a case-to-case basis. Please contact your sales rep at Reno LED.

No distributor, salesperson, dealer, retailer, or other representative has the authority to change, modify or extend this warranty in any respect, either verbally or in writing.

Reno LED Lighting Inc. reserves the right to inspect the failed product to determine the cause of failure and reserves the right to be the sole judge as to whether the product is defective and covered under warranty.

Reno LED Lighting Inc. reserves the right to replace, repair or refund the current replacement value of the product at its sole discretion. This shall be the sole remedy and the full extent of liability. Reno LED Lighting Inc. cannot guarantee that the exact same model will be available to replace defective products.

The foregoing warranty provisions are exclusive and are given and accepted instead of any other warranties.

Whether expressed or implied, including without limitation any warranty against infringement and any implied warranties of merchantability or fitness for a particular purpose.

In no event shall the seller be liable for incidental, compensatory, consequential, indirect, special, or other damages. Seller’s aggregate liability concerning a defective product shall in any event be limited to monies paid to the seller for that defective product.

This warranty is effective for purchases of products on or after the effective date set forth below. Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty.

Loss, Damage/Pilferage, Mis-Shipments, Shortages

  • Claims for lost shipments, Reno LED Lighting Inc. miss-shipments, short shipments, or damage/pilferage must be reported within five (5) business days of the delivery date.
  • Mis-shipments and/or short-shipments will be remedied as quickly as possible and at no additional expense to the customer.

Effective Date: June 2019
*Subject to change without notice.