Warranty, Terms & Conditions
If you have a product that you wish to return that is not subject to a warranty claim, the following requirements must be met:
- The product must have been purchased within the last 30 days
- Original form of payment returned within 14 days, Store credit issued thereafter up to 30 days.
- The product must be in its original packaging with all parts and documents included
- The product must be in good working order
All returns are subject to a 20% re-stocking charge.
Returns of used, discontinued, damaged, unpackaged, or defaced products will not be accepted.
Non-stock and special order products are not eligible for return.
Reno Lighting Return Procedure





STEP 1
Customer required to fill RMA online or download and send the proper filled RMA to sales representative.
STEP 2
All provided information will be verified by sales representative, then send to accounting department.
STEP 3
Accounting department will issue an RMA number and send this authorized RMA to customer and warehouse.
STEP 4
Customer to return products along with an approved RMA. Warehouse staff will review and send the evaluation feedback to accounting department
STEP 5
Based on the evaluation, accounting department will issue the credit within 3 to 5 business days.