If you have a product that you wish to return that is not subject to a warranty claim, the following requirements must be met:
- The product must have been purchased within the last 30 days
- Original form of payment returned within 14 days, Store credit issued thereafter up to 30 days.
- The product must be in its original packaging with all parts and documents included
- The product must be in good working order
All returns are subject to a 20% re-stocking charge.
Returns of used, discontinued, damaged, unpackaged, or defaced products will not be accepted.
Non-stock and special order products are not eligible for return.
To make a warranty claim, you must contact a Reno lighting Inc. representative within 30 days of the failure. Please retain the failed product for inspection. This limited warranty will not apply to lose or damage to the Product caused by negligence; abuse; misuse; mishandling; improper installation, storage or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; power surges; improper power supply; electrical current fluctuations; corrosive environment installations; induced vibration; harmonic oscillation or resonance associated with the movement of air currents around the Product; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions prescribed by Seller or applicable electrical codes; or improper service of the Product performed by someone other than Seller or its authorized service provider. This limited warranty excludes field labor, freight costs, and service charges related to the repair or replacement of the Product.
THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED
No distributor, salesperson, dealer, retailer, or other representative has the authority to change, modify or extend this warranty in any respect, either verbally or in writing.
Reno LED Lighting Inc. reserves the right to inspect the failed product to determine the cause of failure and reserves the right to be the sole judge as to whether the product is defective and covered under warranty.
Reno LED Lighting Inc. reserves the right to replace, repair or refund the current replacement value of the product at its sole discretion. This shall be the sole remedy and the full extent of liability. Reno LED Lighting Inc. cannot guarantee that the exact same model will be available to replace defective products.
The foregoing warranty provisions are exclusive and are given and accepted instead of any other warranties.
Whether expressed or implied, including without limitation any warranty against infringement and any implied warranties of merchantability or fitness for a particular purpose.
In no event shall the seller be liable for incidental, compensatory, consequential, indirect, special, or other damages. Seller’s aggregate liability concerning a defective product shall in any event be limited to monies paid to the seller for that defective product.
This warranty is effective for purchases of products on or after the effective date set forth below. Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty.
Loss, Damage/Pilferage, Mis-Shipments, Shortages
- Claims for lost shipments, Reno LED Lighting Inc. miss-shipments, short shipments, or damage/pilferage must be reported within five (5) business days of the delivery date.
- Mis-shipments and/or short-shipments will be remedied as quickly as possible and at no additional expense to the customer.
Effective Date: June 2019
*Subject to change without notice.