Warranty, Terms & Conditions

If you have a product that you wish to return that is not subject to a warranty claim, the following requirements must be met:

  • The product must have been purchased within the last 30 days
  • Original form of payment returned within 14 days, Store credit issued thereafter up to 30 days.
  • The product must be in its original packaging with all parts and documents included
  • The product must be in good working order

All returns are subject to a 20% re-stocking charge.

Returns of used, discontinued, damaged, unpackaged, or defaced products will not be accepted.

Non-stock and special order products are not eligible for return.

Reno Lighting Return Procedure


Customer required to fill RMA online or download and send the proper filled RMA to sales representative.


All provided information will be verified by sales representative, then send to accounting department.


Accounting department will issue an RMA number and send this authorized RMA to customer and warehouse.


Customer to return products along with an approved RMA. Warehouse staff will review and send the evaluation feedback to accounting department


Based on the evaluation, accounting department will issue the credit within 3 to 5 business days.